Billing and Payments

Pre-Purchase

• Why won't my payment go through or why was it declined?
• Gift purchases
• Membership Plans aren't visible in the checkout
• When will I be billed for my membership?

Refunds

• I want to remove my credit card details
• What is your refund policy?

Post-Purchase

• How do I locate my receipts?
• How do I update the name or address on my receipts?
• How can I update my membership payment method?
• How do I migrate courses from Udemy?
• Accepted Payment Methods for Membership Fees
• How long will my membership last?

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