Billing and Payments

Pre-Purchase

• Taxes FAQ
• Why won't my payment go through or why was it declined?
• Gift purchases
• Membership Plans aren't visible in the checkout
• When will I be billed for my membership?

Refunds

• What is your refund policy?

Post-Purchase

• How do I locate my receipts?
• How to update your VAT number
• How do I update the name or address on my receipts?
• How can I update my payment details?
• How do I migrate courses from Udemy?
• Accepted payment methods for membership fees

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