Account access and profile

Getting started

• How do I sign up for ACG?
• How do I earn reputation?
• How can I add my certification to my profile?
• Setting up and editing your profile

Navigating the mobile app

• How do I get a refund for my ACG app subscription?
• Mobile app purchases FAQ and error messages
• ACG app playback settings
• Where do I find lesson resources in the mobile app?
• How do I delete downloaded videos from my mobile app?
• How do I add courses I want to study to the mobile app?

Video player & playback

• Can I watch videos or study offline?
• Why can't I log in or play videos?
• Troubleshooting audio problems
• Videos do not play on Ubuntu Linux or CentOS
• How do I get subtitles/captions on the videos?

Account update

• All things LA to ACG Migration
• How do I permanently delete my account?
• How can I update my email address?
• How do I update or request a new password?

Login troubleshooting

• How ACG’s websites use cookies
• Understanding the ‘Hide My Email’ feature on your Apple device
• Why am I stuck on loading profile when I try to log in?
• How do I clear my cookies, cache, and local data to resolve authentication issues?