You can cancel your membership at any time by downgrading to a free plan.
Important: Downgrading to free is not the same as a free trial. A free trial provides full access to ACG content for 7 days whereas downgrading to free restricts access.
How do I cancel my subscription?
- To downgrade your membership plan, click your avatar in the top right corner. Then, click Account Settings.
- Click the Membership tab.
- Click Change Plan.
- Click Downgrade to Free Plan.
Will I be notified of the cancellation?
If you schedule a downgrade, you'll see this listed in your Membership Settings. Changed your mind? Between the time you downgrade and the actual renewal date, you can undo the downgrade and revert back to Personal Basic or Personal Plus. To do this, open your Membership Settings and click Undo Downgrade.
Important: Users who have a scheduled downgrade will be unable to access the Change Plan button. You'll need to remove your downgrade/changes before making new changes.
Canceling during the 7-day free trial.
Memberships are automatically activated at the end of the free trial period if they are not downgraded. Cancellations during the trial period take effect at the end of the 7-day free trial period.
Canceling after the 7-day free trial.
If you downgrade your membership after the 7-day free trial, you'll retain access to the features associated with your plan until the date of your next renewal. At your next renewal, the subscription will expire and be downgraded to free.
Have a question or concern? Contact our Support team (opens email form) or submit a request (opens request form) and we’ll be happy to help!. We’ll get you taken care of! Changed your mind about canceling? You can always change your membership plan instead.