How do I permanently delete my account?

Need to permanently delete your account and data? We’ll show you how.

Note: If you choose to permanently delete your account, your subscription will be canceled with no refund, and all of your account data, learning history and profile information will be permanently deleted.

If you need immediate assistance or have questions, please reach out to Support before you begin the deletion process.

Canceling a subscription purchased through Apple

If you subscribed to an ACG plan through Apple, you must first cancel your subscription via your Apple ID before permanently deleting your account with ACG.

Note: This step applies only to those who originally subscribed to ACG through Apple. Those who subscribed through ACG, but use an app to access services, can skip this step.

On your Apple device:

1. Open the Settings app

2. Click your name

3. Click Subscriptions

4. Click A Cloud Guru subscription

5. Click Cancel Subscription

Important: You must cancel through the app before permanently deleting your account. If you don’t, you will continue to be charged for your subscription and will need to contact Apple support to cancel.

Permanently deleting my account

1. Access the privacy center at: https://legal.acloudguru.com/policies.
2. Click Make a Privacy Request on the right.
   
   
3. Click Permanently delete all my data.
4. Enter the email address for the account you want to delete.
5. You'll receive an email to confirm the account deletion. Open the email and click Log In.
6. You'll be redirected to the Privacy Center to confirm your permanent account deletion. Read through the entirety of the notice. You'll need to acknowledge that you understand the terms by check both  statements at the bottom of the notice. 

   Important: If you confirm the request to permanently delete your account, all of your account data, learning history and profile information will be permanently deleted. This action cannot be reversed.

7. When you are ready, click Confirm Request.

Your account is now scheduled for deletion! Once your account has been fully deleted, you'll receive an email confirming completion.