You're busy creating a well oiled learning machine. That's why we've put together a short list of common questions to help streamline your success!
Can I change a team member's role?
Absolutely! You can easily upgrade or downgrade admin rights to a team member. If you head over to the users tab at the top of your dashboard, you will find a list of all users. Find the name of the user you's like to change and click 'change role' in the furthest column to the right. It will alert you and confirm your changes after you click the 'change role' button - don't worry!
One of my team members is no longer with the company. How do I remove them?
As much as turnover makes us sad, we understand team members may switch teams, roles and companies. We want you to get the most use out of that license.
Within your "Users" tab, you can choose one or multiple individuals to deactivate. Once you click deactivate in the upper left after choosing your selection, you will see a pop-up with additional information asking you to confirm. Please keep in mind that you will be alerted with a potential limit to how many seats you can reallocate.
I'm an admin and not accessing courses. Why do I require the use of a license?
Currently, admins are required to utilize a license. We completely understand that this may not immediately align with your interests. Initially, we found that most if not all admins wanted to expand their cloud education as much as their students. However, as our business offerings have grown, so have the demand for admin specific seats. This is something that we are actively looking to implement in the future. For now, the admin will have to use a license or have a student willing to take on the role of admin for your membership.
Can I remove users by updating my SSO Active Directory?
The short answer, no. The user would still be taking a license on our platform since we do not update based on the active directory. Once they're added, they're added! You would need to email us at Support@acloud.guru to request the removal of any user(s). We will promptly get on that request for you.