Our checkout uses a number of geographic checks to ensure that the correct pricing, tax and currency are shown for users and this can sometimes cause the correct membership plans to not show.
This is an extremely uncommon occurrence, but if it does happen for you, please try the below suggestions in order to fix the problem.
- Please ensure that you're not using a proxy or VPN that may change the reported location of your connection and that your billing address matches your card's country of issue. As we have to know your country to provide the correct taxes and currency for you, a VPN can prevent an accurate lookup and prevent plans from appearing.
- We've also been advised that Ad Blockers (AdblockerPlus, uBlock etc.) and browser privacy tools (Ghostery, Privacy Badger, NoScript) have caused problems in the past and needed to be temporarily disabled, or another computer or smartphone (On another network connection) was needed to successfully check out.
- Please check your browser's console logs. An error message should appear about being unable to load either prices, plans or currency. A screenshot of this error message to our support team can help us get you around the problem. To access your browsers console log, you can use the guide here: Account and video playback troubleshooting.
Please contact our team if you're having issues making a purchase and the above options do not provide successful.