A Cloud Guru currently maintain three places to get information about the services we provide, technical questions and private questions. In the article below we will outline each and what it is best suited for.
We maintain a Knowledge Base which holds static documents that relate to frequently asked questions. These are predominately about account, study, and career topics. However we also have a few technical articles where little or no change is expected.
We have a Community Forum as a place to discuss and ask questions about ;
- technical questions,
- challenges in Labs, and
- new ideas (check out the Water Cooler Room for these).
The Community Forum is a 'community' with Posts are raised and answered by; students, senior student, and alumni. There are also moderators, staff and even lecturers who circulate around the forum answering questions, providing guidance and insights. You often won't recognize these people except by their contributions.
Access to the Forum is via the link above. However if you want to focus on a particular issue the best approach is via a lecture related to that issue. In the bottom left corner under the
[ Find An Answer ] button.
This will lead you to the search related to that lecture.
Always start by Searching based on the error or key words. It is likely that you are not the 1st to have had a problem, and there is much that can be learned from the experience of others.
If you are not familiar with the Forums you will find guidance in this KB Article.
Private Support Help
Finally we have the Support Form https://help.acloud.guru/hc/en-us, intended to support students on private matters such as their: accounts, course selection, careers, feedback on exam questions & results, commercially sensitive matters, and when they just cannot make sense of something and they would find it too embarrassing to raise in the public forum.
You are always welcome to use this channel to reach us, however your response may be delayed if it does not fall into one of the above categories.