We're sorry you are dealing with this and want to direct you to the right resource.
Our swag partner, Printfection, has a dedicated customer service team that quickly handles returns, exchanges, and address changes. If the mistake is on their part, they will handle all exchanges and returns for free!
If you need to return or exchange your swag, please reach out to firstname.lastname@example.org for a shipping label and return information. Please include as much information as possible so they can quickly locate your order.